At FlyAthletes, we understand that travel plans may need to change. While every itinerary is uniquely curated and subject to its own set of partner and destination-specific terms, the following general policy serves as a guideline for cancellations and refunds.

1. Cancellation Timelines

• More than 20 days prior to travel:
  Cancellations made more than 20 days before the scheduled departure date may be eligible for a partial refund after deducting applicable service fees and any non-refundable partner costs.
• 15–20 days prior to travel:
  Cancellations within this period will incur a higher cancellation charge based on confirmed bookings, supplier policies, and administrative costs. Refunds (if applicable) will be processed after these deductions.
• Less than 15 days prior to travel:
  Cancellations made within 15 days of the travel date are generally non-refundable, as most partner arrangements (including hotels, flights, and transfers) will have been confirmed and prepaid.
• No-shows or last-minute cancellations:
  Cancellations within 72 hours of travel will result in 100% cancellation charges.

2. Refund Processing Time

• Refunds (where applicable) will be processed within 10–15 working days from the date of cancellation confirmation.
• The exact refund amount and timeline depend on the policies of airlines, hotels, and other partners involved.
• All refunds will be issued through the same payment method used for booking unless otherwise communicated.

3. Custom Itineraries and Partner Policies

Since each FlyAthletes experience is tailored to your requirements, specific cancellation and refund terms may vary depending on the destination, season, and supplier contracts. These details will be clearly outlined in your booking confirmation or travel agreement.

4. Contact for Cancellations

To request a cancellation or clarification on refund eligibility, please contact our support team directly at:

subbu@flyathletes.in

5. Customer Complaints

If a customer has any concerns regarding services, billing, or payments, they are encouraged to contact us directly for prompt resolution.

Complaints may be submitted via:

subbu@flyathletes.in

+91 - 72999 02190

All complaints will be acknowledged within 48 business hours and addressed within 5–7 business days.

6. Dispute Resolution

In the event of a service-related or billing dispute:

• The matter will be reviewed on a case-by-case basis.
• Relevant booking records, vendor terms, and contractual agreements will be examined.
• A fair and reasonable resolution will be communicated in writing.

Every case is carefully evaluated on its individual merits to ensure an equitable and appropriate outcome.

Clients are encouraged to contact us directly before initiating a payment dispute with their bank, as most matters can be resolved promptly through direct communication.

7. Chargeback Policy

A chargeback occurs when a customer disputes a transaction through their issuing bank.

If a chargeback is initiated:

• Espade Global Pvt Ltd reserves the right to provide relevant documentation, including approved quotations, invoices, service agreements, and communication records, to the acquiring bank as evidence of authorized transactions.
• Clients agree to first attempt resolution directly with us prior to initiating a chargeback.
• Fraudulent or unjustified chargebacks may result in suspension of ongoing services and recovery proceedings, where applicable.